Bali Rising Tours (Official Legal Name: PT. Bali Cantik Service) Terms & Conditions

Welcome to www.balirisingtours.com (the “Website”) owned by Bali Rising Tours which official legal name is PT. Bali Cantik Service (the “BRT” or “We”). Please read these Terms & Conditions before using this Website and BRT’s service. Your use of this Website and/or BRT’s service is expressly conditioned on Your acceptance of these Terms & Conditions.

GENERAL

  • Throughout these Terms & Conditions, “BRT” or “We” refers to Bali Rising Tours. “You” or “User” refers to You and all of the users of the Website and BRT’s service. We operate airport pick up / drop off transport service, car charter, sightseeing tours in Bali. “Operator” refers to a service provider for activities or services other than BRT.
  • BRT will make reasonable efforts to keep the information on the Website up-to-date, however, please note that we do not guarantee correctness and accuracy for all information in the Website or any reference sites.
  • This Website may include links to external websites. We are not responsible or liable for these external websites. Please check the terms & conditions and policy of each website.
  • We will make reasonable efforts to avoid using extremely retouched images which may mislead the actual quality. However, we use retouched images as necessary.
  • Copying and replication of the contents of this Website, text, design, photos and images are strictly prohibited.

SCOPE OF BRT’S SERVICE

  • We are fully licensed Indonesian local travel agent. We operate services such as airport pick up / drop off transport service, car charter, sightseeing tours in Bali. For other products such as various activities, esthetic spa, accommodations, fast boats, flights, theme parks and all other products operated by a third party Operator, BRT acts as a booking agent, therefore, all rights and responsibilities fully belong to a third party Operator. Therefore, BRT will not be responsible for all accidents or troubles or any loss happened. We make reasonable effort to select and introduce good quality of service; however, We do not guarantee the quality of service or safety. It is Your sole responsibility of using any service booked through BRT.
  • The main communication means between You and BRT will be Email regarding reservation and inquiry.

ABOUT THE PRODUSCTS ON THIS WEBSITE

  • The price shown in this Website includes government tax, service charge and arrangement fee unless stated separately.
  • In the result of various unexpected events in Indonesia such as sudden increase of fuel price, entrance fees etc, the price of the products may change without prior notice. However, BRT will not revise the price once Your booking is confirmed.
  • The itinerary and schedule introduced in the Website are based on normal traffic condition. In case of traffic jam or closure due to religious events etc, BRT or Operator may ask You to modify the itinerary. We highly recommend You to make schedule with enough spare time as We do not take any responsibility for any loss in result of lateness to Your next event.
  • We make reasonable effort to select and introduce good quality of service operated by a third party Operator; however, We do not take any responsibility on the quality of service or safety and all rights and responsibilities belong to the third party Operator. If You experienced any trouble, please inform BRT immediately on spot. We will ask the Operator to investigate on the trouble and make appropriate correspondence to You.
  • Some Operators has accident insurance. However, usually the allowance of accident insurance in Indonesia is very limited. We strongly recommend You to have valid travel insurance at Your own responsibility when booking and participating in any products and services.
  • We do not take any responsibility on any cancellation of confirmed booking due to religious events, traffic condition, natural disaster and inevitable circumstances of the Operator and BRT.

TRANSPORT SERVICE, CAR CHARTER, SIGHTSEEING TOURS

  • We provide accident insurance for unexpected accidents during the transport service, cart charter and sightseeing tours operated by BRT. However, this accident insurance is only valid during the time of service and not valid for any property damages or loss. It is basically not valid for any illness or injury which diagnosed after the service. The allowance of accident insurance in Indonesia is limited. We strongly recommend You to have valid travel insurance at Your own responsibility when booking BRT’s service.
  • Any destination included in the tour itinerary can be closed without prior notice. In such case, BRT will make our best effort to propose alternative destination.
  • Note & Dress code for entering Bali Hindu Temple or Ruins

    We ask for Your kind understanding for the following to respect the local culture. Please note the followings when entering the temple or ruin.

    * Please wear clothes which cover at least Your shoulders. (Not only tank top which exposing bare shoulders)

    * You shouldn’t enter a temple if You have open wound or injury or whilst menstruating. You shouldn’t enter a temple You newly gave birth within 6 weeks. You shouldn’t enter a temple if You have lost Your close family member within 2 weeks.

    (In such cases, please kindly inform BRT. You can wait outside of the temple or skip visiting temple and add other destination instead. Please note that normal cancellation policy will apply in case You wish to cancel the booking due to above cases)

  • Weather Condition: All transport service, car charter and sightseeing tours operated by BRT basically will not be impacted by bad weather unless We inform separately. However, We may cancel any confirmed booking if We face any difficulty in operating the service in terms of safety and convenience. In such case, We will contact You by following means of communication.

    Priority 1: Email
    Priority 2: Through Your accommodation
    Priority 3: Emergency phone number which You have given upon booking

    *Please note that We may leave any messages or fax at Your accommodation if We couldn’t reach You by phone.

ACTIVITY

  • Most of the activities will be carried out even if it rains. However, the Operator may cancel any confirmed booking if the Operator faces any difficulty in operating the service in terms of safety and convenience. In such case, We will contact You by following means of communication.

    Priority 1: Email
    Priority 2: Through Your accommodation
    Priority 3: Emergency phone number which You have given upon booking

    *Please note that We may leave any messages or fax at Your accommodation if We couldn’t reach You by phone.

  • In case Your booking is totally cancelled by the Operator due to weather condition etc, You will receive 100% refund for the booking or change date for free of charge.
  • Some activities are not suitable for pregnant woman, people with injury or chronic illness. Please inform BRT upon booking if You have any concerns. BRT and the Operator will not be responsible for any loss or damage caused by participating in the activity or service. Therefore it is Your own risk to participate in any activity or service.
  • Some activities has limit for age, height, weight for safety reasons. Please check each activity’s terms and conditions in the Website before making a reservation.
  • Some Operator has limit for age for safety reasons. Please inform BRT upon booking if You are 18 years old or younger.

SPA & ESTHETICS

  • Most of treatments including massages and esthetic treatments are not suitable for pregnant woman and people with injury or chronic illness. Please inform BRT upon booking if You have any concerns. BRT and the Operator will not be responsible for any loss or damage caused by participating in the spa or service. Therefore it is Your own risk to participate in any spa treatments.
  • Some spa has limit for age for safety reasons. Please inform BRT upon booking if You are 18 years old or younger.
  • Some spa treatments are not suitable for women whilst menstruating. Please inform BRT or the Operator directly if You have any concerns.

ACCOMMODATION

  • The hotel benefit introduced in the Website applies for the bookings through BRT only. The hotel benefit on BRT’s Website may differ from other travel agents.
  • Most of the hotels in Bali allocate the room upon check-in. Regardless of advance request such as bed type, view from the room can not be guaranteed as it highly depends on the availability of the day of check in.
  • The accommodation may execute renovation or maintenance in their properties without prior notice which may result in closure of some hotel facilities or causing inconvenience. We do not take any responsibility for any inconvenience caused.

PAYMENT METHOD

  • For most of our products, BRT adopts on-site payment as it is the most simple way of payment to avoid troubles. However, if You prefer to settle payment in advance via Paypal etc, please advise BRT upon booking. For the products operated by BRT such as airport pick up / drop off transport service, car charter, sightseeing tours in Bali, please pay directly to our guide or driver on the day. For other products such as various activities, esthetic spa, accommodations, fast boats, flights, theme parks and all other products operated by a third party Operator, please directly pay to the Operator on the day of booking.
  • Some of our products require pre-payment. In such case, BRT will inform You upon booking.
  • Some Operators charge 2 – 4 % bank charge for payments by credit card.
  • Travelers’ cheque and US dollar notes before 2003, or US dollar notes have series number CB or CD may not be accepted in Indonesia.

ABOUT CANCELLATION & MODIFICATION OF BOOKING

  • Any modification of booking made within the period when cancellation fee already applies maybe considered as cancellation.
    For example, if You are reducing the number of participants, cancellation fee may apply.
  • All bank charges must be covered by You if transferring cancellation fee via wire transfer.
  • Please refer to the cancellation policy for each product on the Website.
  • Cancellation is completed once You receive cancellation notification from BRT. Please make sure Your cancellation request has reached & accepted by BRT.

OTHERS

  • BRT is an Indonesian company. In case of a lawsuit between You and BRT, The competent court will be Denpasar, Bali province, Indonesia. And will be based on Indonesian law.
  • BRT reserves the right to change these Terms & Conditions at any time without notice to You other than through posting the modified Terms & Conditions on the Website.